Job Title: Service Director
Work Location: Portland, Maine; New York & Maryland considered
Job Type:
Full-time
8-hour shifts
Monday-Friday 9am-5pm
Weekends as needed
Salary: 125,000 – 135,000 per year
Job Description:
We are seeking a highly motivated Service Director to oversee our network of service locations across Maine, New York, Maryland, and Connecticut. This leadership role is responsible for operational excellence, financial performance, team development, regulatory compliance, and delivering an exceptional customer experience across all service departments.
The ideal candidate brings strong business acumen, attention to detail, creativity, urgency, and the ability to build and inspire high-performing teams.
Key Responsibilities:
Leadership & Team Development
- Supervise, mentor, and support 4–6 Service Managers, fostering a collaborative, positive, and performance-driven culture.
- Promote professional development, accountability, and employee engagement across all service teams.
- Lead recruitment efforts for service departments, identifying and attracting high-energy, talented individuals.
Operations & Process Management
- Oversee daily operations of service departments, including customer issue resolution and escalated concerns.
- Evaluate and improve service department processes and procedures to ensure consistency, efficiency, and compliance.
- Guide Service Managers in implementing company initiatives, policies, and best practices.
Financial Management
- Oversee service department financial performance through comprehensive P&L management and analysis.
- Identify trends, operational inefficiencies and growth opportunities through financial and operational data analysis.
- Identify, develop, and execute new revenue streams to support sustainable growth.
Customer Experience
- Develop and implement strategies to enhance customer satisfaction, loyalty, and overall experience.
- Analyze customer feedback to identify trends and improvement opportunities; implement corrective actions as needed.
- Maintain strong relationships with clients, partners, and key stakeholders.
Compliance & Safety
- Maintain regulatory and safety records.
- Ensure compliance with OSHA regulations and industry best practices across all service operations.
Cross-Functional Collaboration
- Collaborate with sales, marketing, and operations teams to ensure a seamless customer experience and optimized internal processes.
Industry Knowledge
Stay current on marine industry trends, manufacturer designs and engineering, and emerging technologies.
Requirements:
- Proven Marine experience leading a customer service or Marine service operations team, with a strong track record of success.
- 5–7 years of experience in the marine industry required.
- Strong leadership and people management skills with the ability to motivate and inspire teams.
- Experience with financial statements, reporting, and analyzing large data sets.
- Excellent communication and interpersonal skills at all organizational levels.
- Exceptional problem-solving and decision-making abilities.
- Proficiency with: Microsoft Outlook, Excel, Dropbox, Marine Accounting Software (IDS Preferred), and related tools.
- Willingness to learn and adopt new technologies.
- Flexibility to work occasional evenings or weekends to meet time-sensitive delivery deadlines.
- Willingness to travel: 25% required.
- Driver’s License.
- Marine Industry Certification. (Preferred)
Compensation & Benefits:
- Dental insurance
- Vision insurance
- Health insurance
- Health savings account
- Professional development assistance
- IRA
- Life Insurance
- Service Award Recognition
- Tuition reimbursement
- Company Paid Holidays
- Paid Time Off
About DiMillo’s Yacht Sales:
DiMillo’s Yacht Sales is a professional yacht dealership and brokerage firm with eight locations from Maine to Maryland. With over 25 years in the industry, we represent new yachts from Sabre Yachts, Back Cove Yachts, MJM, and Tiara Yachts, alongside pre-owned yacht sales. Our year-round service team is dedicated to supporting our new and brokerage buyers with comprehensive services including commissioning, yacht repair, and in-house captain services.
Our Mission and Expectations:
At DiMillo’s Yacht Sales, we are on a mission to offer an unrivaled experience for our clients and guests. Our expectations are high, but employee wellness is front and center. We foster a culture of high employee engagement and feedback, with the philosophy that we are all stakeholders in the success of the organization. Every day, we challenge each other, appreciate each other, and together we pursue our shared value of superior customer service. Our service departments are at the core of our business, and investing in this area is paramount for our future success.
How to Apply:
Please submit your resume and cover letter detailing your relevant experience and why you’re excited to join the DiMillo’s Yacht Sales team to hr@dimillos.com
DiMillo’s Yacht Sales is an equal opportunity employer. We do not discriminate against any employee or applicant based on race, gender, sexual orientation, religion, age, marital status, national origin, physical or mental disability, or veteran status.
